Collect, Structure, and Act on Feedback
Ever worked hard on something only to find out users don’t love it?
This disconnect can happen when feedback—especially from those it’s designed for—isn’t gathered or structured effectively. No matter how skilled a team is, assumptions may lead to wasted effort, misaligned priorities, and frustrated users.
Why User Interviews Matter
Gathering direct user feedback is one of the many ways to understand pain points, uncover unmet needs, and refine your product or service. However, the process isn’t always straightforward. Users might struggle to articulate their challenges, or they might not even be aware of better solutions. A structured approach ensures you get valuable, actionable insights rather than vague responses.
I learned this the hard way in my early career.
Back then, I was part of a team that followed a process that looked perfect on paper but frustrated clients. We, as frontline workers, constantly fielded complaints. Leadership eventually recognized the gap and made user interviews a core part of our development process rather than an afterthought.
The Challenge of Collecting Meaningful Feedback
Simply conducting user interviews isn’t enough. Without structure, conversations often go off track—some users ramble, others give only brief answers. Important insights get lost, and teams struggle to determine what to prioritize.
That’s why structured interview templates can make all the difference. By keeping discussions focused, teams can capture meaningful insights and make data-driven decisions. But just because a method works for one company doesn’t mean it’ll work for another. The key is flexibility.
How Living Spec Supports the Feedback Process
At Living Spec, we enable teams to design their own process, including interview structures. Whether you need a simple framework to start with or want to create a fully customized process, our platform provides:
- Snippets & example documents that provide you with a head start via pre-built templates that can be tailored to your needs.
- Collaboration & alignment by sharing insights as a spec allows you to refine them with your team and turn key takeaways into snippets for future use.
- Integration into your workflow through converting the feedback and insights you collected into actionable tasks, assigning them, and tracking progress—all within the same platform. No need to switch between tools.
Make Feedback Actionable with Living Spec
User feedback isn’t just about collecting insights—it’s about driving meaningful improvements. Living Spec reduces friction in structuring, sharing, and acting on feedback, making it easier to refine your products and processes.
Get Started
- Register for a Living Spec account (if you haven’t yet).
- Create a Spec for your interview structure—or use our sample snippets as inspiration.
- Share it with your team to refine and align.
- Finalize and roll it out, converting insights into actionable tasks.
If Living Spec works for you and your team, consider upgrading to SpecCer or SpecTacular to unlock even more powerful features. Start turning feedback into results today.